Frequently Asked Questions

Our Products

What makes Vespera Wellness supplements different?

Every Vespera product is formulated with highly bioavailable forms of each nutrient — such as Magnesium Bisglycinate and Zinc Bisglycinate — to ensure maximum absorption. We use no artificial additives, fillers, or shortcuts. What's on the label is what's in the capsule.

How should I take my Vespera supplements?

Each product includes specific directions on the label. As a general guide, take capsules with sufficient water, preferably with a meal, unless otherwise directed. If you are pregnant, breastfeeding, or taking medication, consult your healthcare professional before use.

Can I take multiple Vespera products together?

Usually, yes — most people take two or three. Watch for overlap, though: our Ignite Tropical Pre-Workout already contains creatine, so if you also take Pure Power Creatine Monohydrate, count both towards your daily total. The same applies to caffeine across the Ignite Energy Complex, the pre-workout, and any coffee you drink. We always recommend consulting your healthcare professional before combining supplements, especially if you are on medication.

Dietary & Allergens

Are your supplements vegan?

Most are, but not all — and we would rather be precise than give a blanket yes. Our capsule shells are plant-based (pullulan or hydroxypropyl methylcellulose), never gelatin, with one exception.

Not suitable for vegans: Ocean Vitality Omega-3 + Vitamin E (fish oil, in a bovine gelatin capsule shell), Sculpt & Define Premium Whey Protein in both Chocolate and Vanilla (milk-derived), and Pure Radiance Collagen Hydrolysate (animal-derived collagen peptides). Every other product in the range is plant-based.

Which products contain allergens?

Whey protein contains milk. Omega-3 contains fish. Both are declared on the label and on the product page. Full ingredient lists — including capsule shells, fillers and anti-caking agents — are published on every product page. If you need a specific excipient confirmed, contact us.

Which products contain caffeine?

Three: Ignite Energy Complex (180 mg per daily dose, roughly two cups of coffee, plus additional caffeine from guarana), Ignite Tropical Pre-Workout Booster (caffeine anhydrous), and Cellular Defence Antioxidant Complex (a smaller amount from green tea extract). If you take more than one, count the total.

Quality & Testing

Where are your products made?

All manufacturing takes place within the European Union, by GMP-certified manufacturers, and every formula is made to meet EU and German food supplement regulations.

Are your products third-party tested?

Our manufacturing partners hold GMP certification, which requires documented raw-material verification, in-process controls and finished-product release testing. For batch-specific test documentation, email us at hello@vesperawellness.store with the product name and the lot number printed on your pack, and we will request it from the manufacturer.

Orders & Shipping

Where do you ship from, and where to?

Orders are fulfilled from Germany and shipped via DHL across the European Union. Orders are typically dispatched within one business day. Delivery within Germany is usually 2–3 business days; elsewhere in the EU, allow around 5 business days.

If you are ordering from outside the EU, please contact us before placing your order so we can confirm whether we are able to deliver to you.

How much is delivery?

Free on orders over €65. Below that, the rate is calculated at checkout based on your destination and parcel size.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Returns & Refunds

What is your returns policy?

You have 30 days from receiving your order to request a return. Items should be unused and in their original packaging, with proof of purchase. If your return is accepted, we will send you a return shipping label along with instructions.

Separately and in addition, EU customers have a statutory right to cancel within 14 days for any reason. These are two different rights — the 14-day cancellation window does not replace the 30-day return window.

Can I return an opened product?

For hygiene and safety reasons, we are unable to accept returns on opened supplement products unless the item is faulty or damaged. Please contact us and we will assess on a case-by-case basis.

What if my order arrives damaged?

Email us with your order number and a photo. We will replace it or refund it — you should not be out of pocket for a courier's handling.

Still have a question?

We'd love to hear from you. Reach out via our Contact page or email hello@vesperawellness.store and we'll get back to you within one business day.